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lbudack's avatar
lbudack
Advocate III
5 years ago
Solved

Issue: Report Subscription sent multiple emails

I have a scheduled email that goes out from one of my reports to a group of people, including myself. Today I got it twice, and one user (at least) received it three times. Did anyone else experience...
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  • lbudack's avatar
    lbudack
    5 years ago

    I only have one or two reports with subscription emails that are scheduled. I haven't seen this happen again only because there hasn't been another scheduled run as of yet. I suspect it may have had to do with a fix that Microsoft was working on for emails not sending at all. I can't confirm that, of course, but the timing makes me think it's possible. 

v-robertq-msft's avatar
v-robertq-msft
Community Support
5 years ago

Hi, lbudack 

Have you faced the same problem after a couple of days?

What’s your frequency setting of this subscription? Is it set as daily? You should check again.

 

What’s more, once you click on the ”Run now” of the subscription, the email will be sent regardless of the frequency settings, I think it can also be one of the possible reasons.

More info about the limitations of “Subscribe others to your reports and dashboards in the Power BI service”

 

Best Regards,

Community Support Team _Robert Qin

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