Forum Discussion

jordi012's avatar
jordi012
Icon for Advocate II rankAdvocate II
9 years ago

Issue Personal Gateway vs On-Premises Gateway

Hi,   For some reason I could not make the  On-Premises Gateway work properly, and I had to install the Personal Gateway.  I looked for all possible explanations, so I have 2 questions: 1. Did an...
Need Help
Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi jordi012,

 

I think your datasets contains some data source which on-premise gateway not support. If as I said, current if you use mixed datasources which contains the unsupported source, they can only use personal gateway to refresh.

 

Regards,

Xiaoxin Sheng

jordi012's avatar
jordi012
Icon for Advocate II rankAdvocate II
9 years ago

Hi,

 

Actually I've got some news. The error that I get is:

DM_GWPipeline_Client_GatewayUnreachable

 

and the Error State: 400

 

Any addittional help??

 

Thanks a lot.

 

 

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    9 years ago
    I think the pc or server where the gateway is installed cannot connect to the Power BI service
    • jordi012's avatar
      jordi012
      Icon for Advocate II rankAdvocate II
      9 years ago

      Thanks, but how can I try to troubleshoot it?

       

      Thanks.

       

      Jordi.

      • GilbertQ's avatar
        GilbertQ
        Icon for Super User rankSuper User
        9 years ago
        I would suggest installing it as an On-Premise gateway. That will then give you a lot more functionality to test the connection.

        Make sure that you have downloaded the latest On-Premise version