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minx's avatar
minx
New Member
3 years ago

Is there a technical issue with Power BI service?

Hi 

 

I'm new to powerbi gateway. I'm connecting to mysql db via a whitelisted IP. The gateway is connected via VPN to this IP.

 

In "Manage Connection and gateways" page on the webapp, whenever I hit refresh in the connection tab (mysql), it says the server is offline. In the dataset settings, it shows {"server":"IP","database":"db_name"} in connection name field. I chose Basic Authentication method, entered the db username and password that works fine on powerbi desktop, and I tried None/Private/Organizational/Public as privacy level. While hitting the save button, nothing happens. 

 

In console, I get this erorr: 

Uncaught (in promise) DOMException: Failed to execute 'atob' on 'Window': The string to be decoded is not correctly encoded.
at e.<anonymous> (https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:1849093)
at c (https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:653153)
at Generator.<anonymous> (https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:654509)
at Generator.next (https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:653516)
at pS (https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:659163)
at i (https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:659367)
at https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:659428
at new Promise (<anonymous>)
at e.<anonymous> (https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:659307)
at e.<anonymous> (https://gatewayadminportal.azure.com/static/js/bundle.js?v=ViaCz-1Gi0BlkU4SJ5nqiSDPZhw5FyXLEnxxMiCYjE8:2:1849426)

 

 

 

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3 Replies

  • sotosp's avatar
    sotosp
    New Member
    2 years ago

    Have you found a solution? I have the same issue

  • mcabras's avatar
    mcabras
    New Member
    2 years ago

    Same problem here, the only other solution I found on github was about an user saying he should've installed the personal gateway instead of the standard one but for me that's not a solution.

     

    I tried using either levels of authentication and privacy, and by running a debugger it shows up that the "publicKeyTextEncoded" string in the encrypt function in credentialEncryption.ts is undefined.

     

    Hope someone sees this and can give some advice.