Is Power BI currently offline?

[cmn]

Is anyone else experiencing problems with the app.powerbi.com?  We have a couple of users (including myself) who are unable the web site.  It displays either a blank page, or the Power BI logo / loading icon.

When I run fiddler, I can see it is returning a "HTTP/1.1 500 Internal Server Error"

[jamesdales]

I am having problems too from the UK.

I can log in to app.powerbi.com, but no reports are working. Eventually I get an error message saying there's a problem with the data model.

[jameslo30]

Down for me (UK - England).

[karolkanicki]

Same here [Barcelona, Spain]

all down, cannot access anything,  cannot upload anything

same on mobile [android, iPad]

c'mon microsoft, NBA all star weekend is over, get back to work fellas! : )

[Guillaume]

Same in South Africa, cannot publish or access via web browser

[Mongo]

Hi Guys, Any solution to the problem? I have the same issue and im in South Africa

[KLJ]

Same her.

Location Denmark

Can access the service but can't public from Desktop

[Yonit]

I can't access the PBI from explorer and Chrome

#From Israel

[Mongo]

Hi Guys,

I have the same problem. a few days ago, I could publish my reports without any problems. Now  I am unable to and the reports I have shared with the users cant open. I am in South Africa

[zupan]

I have the same problem. Poland

[zante]

Having problems here also. cannot publish any pbix files. 

Error Message:

The remote server returned an error: (404) Not Found.

Stack Trace:

Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceException: The remote server returned an error: (404) Not Found. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.WaitForImportToComplete(String authorization, String activityId, String statusUrl, CancellationToken cancellationToken, String& requestId, String& datasetId, String& reportUrl)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass12.<PublishReport>b__11(String& innerRequestId)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.MakeWebRequest(WebRequestFunc webRequest, String& requestId, Int32 maxTriesAllowed)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.PublishReport(BIPackageManager biPackageManager, String activityId, Boolean overwrite, Boolean configureGateway, PromptUserForGatewayFunc promptUserForGatewayCallback, CancellationToken cancellationToken, String& requestId, String& reportUrl, String& datasetId, Boolean& gatewayConfigured, Boolean& dataSourceNeedsCredentials)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass1.<PublishReportAsync>b__0()
--- End of inner exception stack trace ---
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass1.<PublishReportAsync>b__0()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.<<OnLoad>b__4>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()

Invocation Stack Trace:

at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task.Finish(Boolean bUserDelegateExecuted)
at System.Threading.Tasks.Task`1.TrySetException(Object exceptionObject)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetException(Exception exception)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.<<OnLoad>b__4>d__5.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.WindowManager.ShowDialog[T](T form, IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.Ux.FloatingDialog.FloatingDialog.ShowDialog(IWin32Window owner, Nullable`1 showTimeout)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.ShowDialogAndPublish()
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.TryShowDialogAndPublish(Report report, IWin32Window ownerWindow, WindowsHost windowsHost, IWindowService shellService, BIPackageManager biPackageManager, IPowerBIServiceClient powerBIServiceClient, Boolean configureGateway, TelemetryUserActionId entryPoint, LocalizedString title)
at Microsoft.PowerBI.Client.Windows.MainWindow.<>c__DisplayClass27.<<PublishReport>b__26>d__29.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Windows.MainWindow.<IsSaveChangesPromptNeeded>d__4c.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser.<InvokeScriptAsync>d__1`1.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.WindowManager.ShowDialog[T](T form, IWin32Window owner)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassb.<Main>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

BackendUrl
https://wabi-south-east-asia-redirect.analysis.windows.net/

ActivityId
577f7f99-ff0b-42c3-921d-b06d8362eb4a

RequestId
be62a79a-0d0c-4975-93e1-130647f9f462

HttpStatusCode
NotFound

Ive tried the following, all have failed:

-use another user to publish

-reboot pc

-delete dataset from powerbi and re-publish

-create a dummy data set with single row of data

-tried to improt the pbix file from powerbi web

[cmn]

Has anyone raised a Power BI Pro support ticket?  I am unable to at the moment as I do not have access to the admin portal.

When I try and log a Basic support ticket, as message appears saying "We are celebrating Presidents Day in the US! We’re on vacation for a couple of days but are back on February 17th. If you need immediate assistance, please open Power BI Pro Support Ticket."  and it prevents me from logging a ticket!

Surely they could have someone monitoring basic support tickets, rather than preventing them!  I am all for people taking a vacation, but this seems a bit extreme for a company the size of MS!

[sharathudupa]

Could you please try from a new browser instance and see if it fixes it?

[KeithSuckling]

I am getting in via Internet Explorer, but not through Chrome.
(location is Sydney, Australia)

[pramodkumbhare]

Hi Keith,

Did you tried to open a report ? reports are still not showing any visualization even through IE.

And on Crome nothing is opening 😞

[rual]

Same here, I'm in Perth. 

Can access the service yes, but can't publish from desktop to the service, nor can I get data / upload local file from within the service.

Worked fine on Friday but no go today. 

[cmn]

I've tried chrome and edge on my laptop, as well as Safari on my iPhone.  No good on any of them.  At least 2 other users within our org have the same problem, along with the other community members that have replied to this post.

[Seth_C_Bauer]

@cmn - looks like something is wrong. Can confirm I can't access either. Interesting that the Community still stands 🙂

[jgrundling]

Same here. Location = Sydney, Australia.