Is anyone else experiencing problems with the app.powerbi.com? We have a couple of users (including myself) who are unable the web site. It displays either a blank page, or the Power BI logo / loading icon. When I run fiddler, I can see it is returning a "HTTP/1.1 500 Internal Server Error"

We are receiving 404 Error when trying to do the following: 1. Updating datasets publishing from Power BI Desktop to App.PowerBI2. Uploading a PBIX file onto App.PowerBI3. Unable to login (Blank screen) to App.PowerBI using Chrome and Explorer West Coast California ERROR MESSAGE:remote server returned an error: (404) Not Found.

Same here. Location = Sydney, Australia.

cmn - looks like something is wrong. Can confirm I can't access either. Interesting that the Community still stands :)

Could you please try from a new browser instance and see if it fixes it?

I've tried chrome and edge on my laptop, as well as Safari on my iPhone. No good on any of them. At least 2 other users within our org have the same problem, along with the other community members that have replied to this post.

Is Power BI currently offline? | Microsoft Fabric Community

59 Replies

jgrundling
New Member
10 years ago
Same here. Location = Sydney, Australia.
Anonymous
Not applicable
10 years ago
cmn - looks like something is wrong. Can confirm I can't access either. Interesting that the Community still stands :)
sharathudupa
Microsoft Employee
10 years ago
Could you please try from a new browser instance and see if it fixes it?
- cmn
  Kudo Collector
  10 years ago
  I've tried chrome and edge on my laptop, as well as Safari on my iPhone. No good on any of them. At least 2 other users within our org have the same problem, along with the other community members that have replied to this post.
- KeithSuckling
  Helper I
  10 years ago
  I am getting in via Internet Explorer, but not through Chrome.
  (location is Sydney, Australia)
  - rual
    Frequent Visitor
    10 years ago
    Same here, I'm in Perth.
    
    Can access the service yes, but can't publish from desktop to the service, nor can I get data / upload local file from within the service.
    Worked fine on Friday but no go today.
zante
Frequent Visitor
10 years ago
Having problems here also. cannot publish any pbix files.

Error Message:
The remote server returned an error: (404) Not Found.
Stack Trace:
Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceException: The remote server returned an error: (404) Not Found. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.WaitForImportToComplete(String authorization, String activityId, String statusUrl, CancellationToken cancellationToken, String& requestId, String& datasetId, String& reportUrl)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass12.<PublishReport>b__11(String& innerRequestId)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.MakeWebRequest(WebRequestFunc webRequest, String& requestId, Int32 maxTriesAllowed)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.PublishReport(BIPackageManager biPackageManager, String activityId, Boolean overwrite, Boolean configureGateway, PromptUserForGatewayFunc promptUserForGatewayCallback, CancellationToken cancellationToken, String& requestId, String& reportUrl, String& datasetId, Boolean& gatewayConfigured, Boolean& dataSourceNeedsCredentials)
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass1.<PublishReportAsync>b__0()
--- End of inner exception stack trace ---
at Microsoft.PowerBI.Client.Windows.PowerBIService.PowerBIServiceClient.<>c__DisplayClass1.<PublishReportAsync>b__0()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.<<OnLoad>b__4>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
Invocation Stack Trace:
at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
at Microsoft.Mashup.Client.ClientShared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace)
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.<>c__DisplayClass1.<HandleException>b__0()
at Microsoft.Mashup.Client.ClientShared.UnexpectedExceptionHandler.HandleException(Exception e)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAsyncExceptions>d__0.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task.Finish(Boolean bUserDelegateExecuted)
at System.Threading.Tasks.Task`1.TrySetException(Object exceptionObject)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetException(Exception exception)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.<<OnLoad>b__4>d__5.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.WindowManager.ShowDialog[T](T form, IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.Ux.FloatingDialog.FloatingDialog.ShowDialog(IWin32Window owner, Nullable`1 showTimeout)
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.ShowDialogAndPublish()
at Microsoft.PowerBI.Client.Windows.FloatingDialog.KoPublishDialog.TryShowDialogAndPublish(Report report, IWin32Window ownerWindow, WindowsHost windowsHost, IWindowService shellService, BIPackageManager biPackageManager, IPowerBIServiceClient powerBIServiceClient, Boolean configureGateway, TelemetryUserActionId entryPoint, LocalizedString title)
at Microsoft.PowerBI.Client.Windows.MainWindow.<>c__DisplayClass27.<<PublishReport>b__26>d__29.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Windows.MainWindow.<IsSaveChangesPromptNeeded>d__4c.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback(ContextCallback callback, Object state, Task& currentTask)
at System.Threading.Tasks.Task.FinishContinuations()
at System.Threading.Tasks.Task`1.TrySetResult(TResult result)
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.SetResult(TResult result)
at Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser.<InvokeScriptAsync>d__1`1.MoveNext()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.MoveNextRunner.Run()
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at Microsoft.Mashup.Client.ClientShared.WindowManager.ShowDialog[T](T form, IWin32Window owner)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClassb.<Main>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
at Microsoft.PowerBI.Client.Program.Main(String[] args)

BackendUrl
https://wabi-south-east-asia-redirect.analysis.windows.net/
ActivityId
577f7f99-ff0b-42c3-921d-b06d8362eb4a
RequestId
be62a79a-0d0c-4975-93e1-130647f9f462
HttpStatusCode
NotFound

Ive tried the following, all have failed:

-use another user to publish
-reboot pc
-delete dataset from powerbi and re-publish
-create a dummy data set with single row of data
-tried to improt the pbix file from powerbi web
- cmn
  Kudo Collector
  10 years ago
  Has anyone raised a Power BI Pro support ticket? I am unable to at the moment as I do not have access to the admin portal.
  
  When I try and log a Basic support ticket, as message appears saying "We are celebrating Presidents Day in the US! We’re on vacation for a couple of days but are back on February 17th. If you need immediate assistance, please open Power BI Pro Support Ticket." and it prevents me from logging a ticket!
  
  Surely they could have someone monitoring basic support tickets, rather than preventing them! I am all for people taking a vacation, but this seems a bit extreme for a company the size of MS!
Yonit
Frequent Visitor
10 years ago
I can't access the PBI from explorer and Chrome
#From Israel
- zupan
  New Member
  10 years ago
  I have the same problem. Poland
- Mongo
  Regular Visitor
  8 years ago
  Hi Guys,
  I have the same problem. a few days ago, I could publish my reports without any problems. Now I am unable to and the reports I have shared with the users cant open. I am in South Africa
KLJ
Helper I
10 years ago
Same her.
Location Denmark

Can access the service but can't public from Desktop
Guillaume
New Member
10 years ago
Same in South Africa, cannot publish or access via web browser
- Mongo
  Regular Visitor
  8 years ago
  Hi Guys, Any solution to the problem? I have the same issue and im in South Africa
jamesdales
Kudo Kingpin
10 years ago
I am having problems too from the UK.

I can log in to app.powerbi.com, but no reports are working. Eventually I get an error message saying there's a problem with the data model.
- jameslo30
  Advocate III
  10 years ago
  Down for me (UK - England).
  - karolkanicki
    New Member
    10 years ago
    Same here [Barcelona, Spain]
    all down, cannot access anything, cannot upload anything
    
    same on mobile [android, iPad]
    
    c'mon microsoft, NBA all star weekend is over, get back to work fellas! : )
HarrisMalik
Continued Contributor
10 years ago
Same here in Netherlands.

Can login to PBI Service but no report or dataset is opening.
Can not publish anything from PBI Desktop.

Harris
- jamesdales
  Kudo Kingpin
  10 years ago
  It had come back up briefly - but has now broken again. Reports are now failing due to data model issues. All out of the box visualisations on reports are blank. Field selector is empty.
Jon85
Regular Visitor
10 years ago
Same here, Cambridge UK.

Get a blank page for https://app.powerbi.com in Chrome with 500 errors in the dev console. If I use Edge I can get into the App, but it looks like all the reports are unresponsive or will not load.
- jamesdales
  Kudo Kingpin
  10 years ago
  All back up and running now for me (UK).