Forum Discussion
Internal service error during Power BI Service refresh – recurring issue
- 8 months ago
This is a known, intermittent Power BI Service issue, and the message is accurate: it’s usually transient. Common causes are:
Service-side throttling or capacity pressure (shared capacity is most affected)
Backend refresh infrastructure hiccups (nothing wrong with your model)
Gateway handshake timing out (even if the gateway is healthy)
Heavy refresh operations (large models, many partitions, long M steps)
Because nothing changed in your dataset/config, this strongly points to service instability, not a modeling error.
The best you could do is to create a pipeline to refresh the semantic models you have and add a retry setting on it.
Hi Nagaraj_D,
Just following up to see if the Response provided by community members were helpful in addressing the issue. If the issue still persists, I’d recommend raising a support ticket with Microsoft as suggested by AntoineW. The support team can look into the backend and provide more in-depth assistance tailored to your environment.
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket
Best regards,
Prasanna Kumar