Forum Discussion

Storm's avatar
Storm
New Member
10 years ago

Internal error when refreshing

Hey Guys.    I am new to Power BI, so hope you can help me with our problem. Tried to google the problem, but did not help.     I receive the error below, when I try to refresh our data (...
Need Help
Greg_Deckler's avatar
Greg_Deckler
Community Champion
10 years ago
This is probably one where you should click the smiley icon in the upper right in the Service and send a "frowny face" to support along with the screen shot of this error.
greggyb's avatar
greggyb
Resident Rockstar
10 years ago

Just a note, sending bug reports directly from the service is no longer supported. I've done so and you'll get an email telling you to go to support.powerbi.com to re-submit the report.

 

I've been told by support staff that you can submit a ticket on that site by contacting support, and that general bugs can be reported in the community forums.

 

I'm not sure that the forums are a good official avenue for bug reports, but that is what I've been told.

  • Sandy's avatar
    Sandy
    Impactful Individual
    10 years ago

    Hey Gregg

     

    Can you send me privately who you were talking to in support that told you to report general bugs in the community?  I will escalate with the group as that is NOT CORRECT. 

     

    Here's the litmus test.  If something is NOT functioning the way you think it should, (ie: something is broken - not a feature request) - and if you want to make sure the product team sees your issue and considers changing code - you should file an issue with support.  And if support ever tells you to log the issue with the community - please let me know directly.

     

    If you are unsure of proper behavior, then use the community to gain insight.

     

    Does this help?