Internal Users Cannot View Scorecard Shared on PowerBi Service

[DigestDataHumbl]

I created a Scorecard in PowerBi service and shared this scorecard with colleagues in my organization. They can see the link, click on the link and it sends them to the PowerBi scorecard, but the report shows up blank. I can tell colleagues have chosen the correct scorecard because the name is the same on the top left corner. I can see the scorecard I created and copied, but when I share it with other's in my organization, the metrics do not appear. The report appears completely blank. Does anyone have any idea why the report shows up blank, even though all the metrics and goals show up on my computer?

I've been able to share other scorecards with my colleagues in the past, but not this one. I have given my colleagues direct access and shared via an org-wide link as well as a link that names my colleagues specificially and they still cannot view the scorecard.

Some possible causes: In the example below, my colleague sees it under their workspace instead of through the shared workspace we have. Another possibility is that I can share scorecards I create in the past, but when I copy a scorecard, make updates and then try to share that scorecard, it shows up blank and I can't get them to see what I see. Please help.

Here's a sample of what I see:

Here's a sample of what my colleague sees when clicking on the link to the same after I share it with them:

Please help.

[v-prasare]

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[v-prasare]

Hi @DigestDataHumbl ,

We would like to follow up to see if your query got resolved? Please let us know if you need any further assistance.

Thanks,

Prashanth Are

MS Fabric community support

[v-prasare]

Hi @DigestDataHumbl ,

We would like to follow up to see if the solution provided by the community member resolved your issue. Please let us know if you need any further assistance.

@Akash_Varuna , thanks for your prompt response.

Thanks,

Prashanth Are

MS Fabric community support

If our super user response resolved your issue, please mark it as "Accept as solution" and click "Yes" if you found it helpful.

[Akash_Varuna]

Hi @DigestDataHumbl It might be because they might not have access to the data behind it. Make sure they have permission to view the workspace and the dataset used in the scorecard. If you copied the scorecard, it may still point to the original data—so they need access to that too. A simple fix is to share the scorecard through a Power BI App, which gives access to everything in one go.

[DigestDataHumbl]

Thanks for the response, Akash Varuna. I already shared the scorecard through the Power BI App and through the Service. It was still not viewable to my colleagues. I don't think giving permission to view the dataset or workspace would change anything since it's the scorecard view which they have challenges with.
After much troubleshooting, I found the answer. When you start new scorecards, you need to go into the settings and select the "permissions," then select "edit" under the "default" role. You can create additional roles that will allow users to see only the goals you want them to. Because my default role had 0 goals selected to view, my colleagues couldn't see anything. But when I checked off goals in the view column, they could see each of those goals. I even created an additional role so only those goals pertaining to that Office will show up for users from that Office. See sample below with important selections highlighted in red. 👇

However, I now want to give a few high-level management users the ability to see all goals for different Offices, but also be able to switch roles and just see goals for one office, or another office at a single glance. This is because of our multiple Offices. I tried giving these users a couple Office role views, but instead they see all the scorecard goals. How do I assign a higher level manager several scorecard roles for several offices, but they control which Office goal views they see at a glance? Open to any ideas from anyone here.

[v-prasare]

Hi @DigestDataHumbl , 

Currently, Power BI Scorecards don’t support role switching like “view as Office A” or “view as Office B.” The system is designed for controlling who can see what goals, but not for giving the same person multiple perspectives they can flip between.

in this scenario i will encourage you to submit your detailed feedback and ideas via Microsoft's official feedback channels, such as the Microsoft Fabric Ideas. Feedback submitted here is often reviewed by the product teams and can lead ...

Thanks,

Prashanth

MS Fabric community support

[v-prasare]

We are following up once again regarding your query. Could you please confirm if you have raised ideas with Microsoft? If we don’t hear back, we’ll go ahead and close this thread.
Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.