Forum Discussion
Intermittent refresh failure: data source timed out
hi, Anonymous
The Power BI team is the only ones that can speak Correlation ID. You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".
Best Regards,
Lin
Hello @v-lili6-msft,
Unforunatally for me, and this might have to do with the fact that I worked for a government entity, I cannot log into support.powerbi.com to open a ticket. There seems to be some issue with my government email address/account even though we have a premium capacity in powerBI and I am my account is a capacity admin.
When I try to log in, I get
Having a government PowerBI domain is limiting in many ways and I assume this is just another limitation.
hi, Anonymous
You'd better create a support ticket in Power BI Support to get further help.
Best regards,
LinWe have gone down the Microsoft Support ticket path with this issue and they were unable to really help. They made us jump through a lot of hoops, look at logs etc etc, only to have them say "upgrade and keep up to date the Gateway version" which we did and of course did not reslove the problem.
I was hoping that someone in the community has resloved this issue.