Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Intermittent refresh failure - data source timed out - enterprise gateway

Hello   We are really struggling with this error. Internal trouble shooting has not yielded anything and we do not know how to proceed with these problems.   We have a lot of datasets scheduled t...
Need Help
v-xicai's avatar
v-xicai
Community Support
6 years ago

Hi Anonymous ,

 

Some customers may experience intermittent refresh issues during peak usage times. Please have a try again in spare time.

 

If you still have this issue for Power BI, you'd better create a support ticket in Power BI Support , Scroll down and click "CREATE SUPPORT TICKET", to get further help.

 

Best Regards,

Amy

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous's avatar
Anonymous
Not applicable
6 years ago

v-xicai  do you mean peak usage times locally at my company or peak usage time in the pbi service?

 

If this is a service issue, it is absolutely unacceptable that it is not more evident in the error messages. We are spending a lot of resources troubleshooting these problems.

 

You could at least offer a retry after x minutes setting..