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InaNortje's avatar
InaNortje
Advocate I
9 years ago
Solved

Intermittent problems with scheduled refresh Salesforce credential invalid

We have a scheduled refresh for a dataset that includes Salesforce data source   From time to time the refresh fails with "The credentials provided for the Salesforce source are invalid".  Nothing ...
Need Help
  • v-sihou-msft's avatar
    v-sihou-msft
    9 years ago

    InaNortje

     

    I have seen similar issue before. And I don't think it's the credential issue since another refresh completed after that failure. I suggest you use Fiddler to trace the request from Power BI Service to see detail information.

     

    Regards, 

metrica's avatar
metrica
Post Prodigy
21 days ago

Hi InaNortje 

 

Since a later refresh succeeded without changing the credentials, this was not a persistent credential problem. However, the thread does not confirm whether the failure came from Salesforce, Power BI Service, authentication, or the network.

 

I would review the detailed Refresh History and compare the failed and successful attempts.

 

Power BI Connector for Salesforce provides an alternative token-based source and can be configured for scheduled and incremental refresh, although it cannot eliminate every transient service failure.

 

AppExchange and 30-day trial:
https://appexchange.salesforce.com/appxListingDetail?listingId=31526f0e-abd8-4cb5-bd1a-3bd56b5c0577

 

Docs and support:
https://metricasoftware.com/docs/salesforce/
https://metricasoftware.com/docs/salesforce/contact-support/

 

Cheers,
Metrica Team