Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Intermittent dataset 'refresh now' error

Hello,

 

We have end-users who are members with 'Members can edit Power BI content' permissions yet are experiencing the refresh error below intermittently when trying to 'refresh now' when connected to the primary domain via VPN.

Could someone please advise recommended troubleshooting steps, i.e. Power BI or gateway logs, etc., that would help identify the root cause?  I have looked at the Fiddler and F12 traffic to no avail, but may not be looking for the correct log entry.

 

 

Thank you,

Ben

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  • Anonymous's avatar
    Anonymous
    8 years ago
    Hello, I was able to resolve this issue by enforcing MFA on Power BI since it was enforced on OneDrive where the pbix files were uploaded and integrated with the Power BI datasets.

2 Replies

  • v-haibl-msft's avatar
    v-haibl-msft
    Microsoft Employee
    8 years ago

    Anonymous

     

    If your data gateway is online and data source is configured properly. I suggest you to create a support ticket at http://support.powerbi.com (see bottom of page). Please provide above screenshot and you can provide the fiddler traces to help support engineer to troubleshooting the problem.

     

     

    Best Regards,

    Herbert

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago
    Hello, I was able to resolve this issue by enforcing MFA on Power BI since it was enforced on OneDrive where the pbix files were uploaded and integrated with the Power BI datasets.