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awright19's avatar
awright19
Icon for Advocate II rankAdvocate II
1 year ago

Intermittent DM_GWPipeline_Gateway_CanceledError

We have had a string of refresh failures due to the DM_GWPipeline_Gateway_CanceledError error over the last week or so. The dataset affected varies. Most are scheduled refreshes, but it has happened ...
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victor_mirante's avatar
victor_mirante
Frequent Visitor
1 year ago

Hello everyone,

After several tests with Microsoft, our network team discovered an issue with the communication route to the link. I’m not able to explain it very well since I'm not part of the network team, but after we fixed this route, the errors significantly decreased. It’s still not 100% error-free, but it's much better.

We also shared the gateway logs with Microsoft, and they asked us to whitelist some IPs, as they were showing failures in the log.

They suspect that the issue is indeed related to the gateway version. This is all we've discovered in the past few days.

YunierG's avatar
YunierG
Frequent Visitor
1 year ago

Thank's for the information victor_mirante , our organization is testing and monitoring update april 2025( the update was applied 30th April), i will comment later, with news.

  • YunierG's avatar
    YunierG
    Frequent Visitor
    1 year ago

    Hi, today review, with april 2025 desktop & Gateway, the porcentage low but persist error sometime daily.
    I still wait new version for test.