Forum Discussion
Intermittent DM_GWPipeline_Gateway_CanceledError
To keep everyone updated...the Microsoft ticket has been escalated and they acknowledge that other companies are seeing the same issue.
We were told to increase our disk space, to see if that resolved the issue. We have done so twice now, and are still getting the issue. Less volume of failures, but still there.
Quick update:
Saw one user post that rolling back to the September 2024 version of the gateway fixed things for them, so I decided to test it myself.
I installed the September version as a second, separate gateway instance and started pointing a bunch of models that had been consistently failing to refresh with the Gateway Cancelled error for weeks. After testing about 10 of them or so, none of them have failed yet when connecting through the September 2024 gateway.
So I think it's very likely that the underlying issue lies with the last few months of gateway updates. This would ideally need to be fixed in a near-future update so we can apply it to our main install because you can't roll back to an older version without completely uninstalling the newer one first.
For now I'm keeping some of our most important stuff connected to this September test gateway to minimize failures, but we'd really need for a hotfix update to the newer gateway install long-term.