Forum Discussion

awright19's avatar
awright19
Icon for Advocate II rankAdvocate II
1 year ago

Intermittent DM_GWPipeline_Gateway_CanceledError

We have had a string of refresh failures due to the DM_GWPipeline_Gateway_CanceledError error over the last week or so. The dataset affected varies. Most are scheduled refreshes, but it has happened ...
Need Help
Poojara_D12's avatar
Poojara_D12
Icon for Super User rankSuper User
1 year ago

Hi awright19 

The DM_GWPipeline_Gateway_CanceledError occurs when the on-premises data gateway cancels a refresh, often due to resource or timeout issues. Here are potential causes and solutions:

  1. Gateway Overload: Check CPU/RAM usage and add resources or nodes to the gateway cluster.
  2. Timeouts: Optimize queries and increase the Command Timeout in gateway settings.
  3. Concurrent Load: Stagger refresh schedules or increase the concurrent queries limit.
  4. Network Issues: Ensure a stable network connection and verify firewall/VPN configurations.
  5. Outdated Gateway: Update the gateway to the latest version.
  6. Dataset Errors: Review refresh history and optimize problematic datasets.
  7. Cluster Issues: Check for failing nodes in a gateway cluster and remove unhealthy ones.

These steps should help identify and resolve the issue.