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Amizy's avatar
Amizy
Regular Visitor
1 year ago
Solved

Import from OneDrive and SharePoint greyed out

Hi,   I am not sure if this is a setting in the admin portal or if something odd is going on but my team noticed yesterday that the option to import a power bi file from one drive/sharepoint is gre...
Need Help
  • Amizy's avatar
    Amizy
    1 year ago

    AndyBurnsNHS  it turned out to be an internal IT policy that was changed! Option is now not greyed out but can't access the sharepoint site....Assume another policy needs to be looked at. It's been a rather frustrating and long process! 

Amizy's avatar
Amizy
Regular Visitor
1 year ago

I don't think that's the reason, we have used the import sharepoint method for the last 12 months, we have one location for the pbix files and that's the one I am using. I am the Power BI admin so I have all the right permissions etc. I have tried incognito/private browser. I think the issues are related, along with Power BI hanging on 'loading' when trying to add people to a connection.

v-tejrama's avatar
v-tejrama
Community Support
1 year ago

Hi Amizy ,

 

Since you've already implemented all the recommended workarounds and have full Admin privileges, the most effective next step is to have Microsoft support review the backend.

You mentioned submitting a support ticket have you connected with them or received any updates so far?

 

Thank you.

  • v-tejrama's avatar
    v-tejrama
    Community Support
    1 year ago

    Hi Amizy ,

     

    We’d like to follow up on your support ticket. Has the issue been successfully addressed?

    If a solution was provided, we’d truly appreciate it if you could share your experience or any relevant details, your input could be valuable to other community members.

     

    Thank you.

  • Amizy's avatar
    Amizy
    Regular Visitor
    1 year ago

    Hi v-tejrama I have been speaking to Microsoft they think possibly there's been a policy change in SharePoint 365 admin. I am waiting to speak to someone internally to see if it can be resolved. Once it has and I know the fix I will post 🙂

  • v-tejrama's avatar
    v-tejrama
    Community Support
    1 year ago

    Hi Amizy ,

     

    Thanks for the update and follow-up much appreciated.

    Kindly keep us informed as things progress.

     

    Thank you.