Forum Discussion

Damiensize's avatar
Damiensize
Regular Visitor
11 months ago
Solved

I cannot open a Dataflow Gen 2

Hi,   I have no way to open a dataflow gen 2. It shows a blank page with the F of Fabric in the middle. Even the contextual menu when we click on the 3 points next to the dataflow item doen't loa...
Dataflow
  • Damiensize's avatar
    Damiensize
    11 months ago

    The problem resolved itself after a few hours.
    Big question mark.

     

    Thank you everyone.

rohit1991's avatar
rohit1991
Super User
11 months ago

Hi Damiensize 

A blank page with the Fabric “F” and the 3-dot menu not loading is almost always a browser blocking issue (privacy setting/extension blocking Fabric scripts or cookies).

Fix (quick test first):

  1. Open the item in Incognito/InPrivate. If it opens there, the blocker is the cause.

  2. In your normal browser disable ad/tracker blockers for fabric.microsoft.com, allow third-party cookies, and clear site data/cache for this site.

  3. If it still won’t open, make sure you have Contributor (or higher) on the workspace and the workspace is on Fabric/Premium capacity.

If none of the above works, capture Help >> About >> Session/Activity ID and raise a support ticket.

Damiensize's avatar
Damiensize
Regular Visitor
11 months ago

I tested in incognito before creating that message.

It has the same behavior.

 

I cannot find a way to raise a support ticket.

Where can we do that?

I just see something with a side pane that ask for a support subscription ID after a few steps.

  • rohit1991's avatar
    rohit1991
    Super User
    11 months ago

    Hi Damiensize 

    If the pane is asking for a Support subscription ID, it means self-service support isn’t enabled for your account. In this case only your tenant admin can open a ticket with Microsoft.

    What to do

    • Ask your Microsoft 365 / Power BI (Fabric) admin to open a ticket:

      • Microsoft 365 Admin Center >> Support >> New service request, or

      • Power Platform Admin Center >> Help + support >> New support request (select Microsoft Fabric / Power BI).

    • Share with them: timestamp, Session/Activity ID (Help >> About), workspace URL/name, and item name (Dataflow Gen2).