Forum Discussion

amoine's avatar
amoine
Frequent Visitor
11 years ago

How to remove personal gateway from app.powerbi.com

I,   I successfully uninstalled personal gateway from my server. But it is still visible on app.powerbi.com, with an error saying that gateway is unavailable. I can't refresh my datasources becau...
Need Help
jmdh's avatar
jmdh
Icon for Advocate IV rankAdvocate IV
9 years ago

This is the symptom i have.
Support (which took 5 weeks to give an answer due to a "huge backlog") finally admitted that there was a problem after discussion with the dev team.

I am hoping to see some positive results since on the support page of PowerBI there is a mention od the issue with the Gateway...

Anonymous's avatar
Anonymous
Not applicable
9 years ago

It is good that they <finally> admit there is an issue. 

 

I'm really unimpressed with the time to not-resolve it though.

  • chrisphillips's avatar
    chrisphillips
    Regular Visitor
    9 years ago

    Did you ever find a solution from anyone on this issue may I ask?

    • sieed's avatar
      sieed
      Icon for Helper II rankHelper II
      9 years ago

      I tried alot of things but it just does not go away. 

    • jmdh's avatar
      jmdh
      Icon for Advocate IV rankAdvocate IV
      9 years ago

      Not Yet i am afraid. i belive this is a serious bug and devlopement team is working on it.

      I have re tried yesterday and still have the problem.
      I understand that the work around is to instal the On Premise gateway which adds its own complications...

       

      I will raise an other support call after the next release just in case

      • dcresp's avatar
        dcresp
        Icon for Advocate IV rankAdvocate IV
        9 years ago

        I still have this issue and tried installing the on premises gateway and this did not resolve the issue. This issue is meaning the we are not moving to Pro as without the gateway working properly there is no benefit in doing so.