Forum Discussion

amoine's avatar
amoine
Frequent Visitor
11 years ago

How to remove personal gateway from app.powerbi.com

I,   I successfully uninstalled personal gateway from my server. But it is still visible on app.powerbi.com, with an error saying that gateway is unavailable. I can't refresh my datasources becau...
Need Help
sieed's avatar
sieed
Icon for Helper II rankHelper II
9 years ago

Was any one able to resolve this issue?  I successfully uninstalled personal gateway and reinstalled on premise. But whenver I want to do a schedule refresh, am  getting the message saying that the personal gateway is offline. Now obviously it will be since I have already removed t. But then if I have removed it, then it should not even appear.  

jmdh's avatar
jmdh
Icon for Advocate IV rankAdvocate IV
9 years ago

This is the symptom i have.
Support (which took 5 weeks to give an answer due to a "huge backlog") finally admitted that there was a problem after discussion with the dev team.

I am hoping to see some positive results since on the support page of PowerBI there is a mention od the issue with the Gateway...

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    It is good that they <finally> admit there is an issue. 

     

    I'm really unimpressed with the time to not-resolve it though.

    • chrisphillips's avatar
      chrisphillips
      Regular Visitor
      9 years ago

      Did you ever find a solution from anyone on this issue may I ask?

      • sieed's avatar
        sieed
        Icon for Helper II rankHelper II
        9 years ago

        I tried alot of things but it just does not go away.