Forum Discussion
How to remove personal gateway from app.powerbi.com
Advocate IThere is a lot of talk about uninstalling the client gateway. But my problem is that I can't get rid of the references to some gateway that does not exist.
1) When open the manage gateways there is no gateway. It's been removed
2) When I try to set a refresh (I know I need a gateway and if I install a new one it looks the same) all options are greyed out and it says --->> Use your data gateway (Power BI - Personal) (Offline running on MicrosoftBI) A server that no longer exists
So the basic question -- Is there any way of the removing references to old gateways on the powerbi service.
And why can't I just cut and paste a screen dump here it would have made life a lot easier :)
I can't install a gateway and I can't use my old data sets.....
jmdhAdvocate IV
This is Exactly the issue i have (and have had for more than a month with support).
However , i belive someone is now looking into it.
My guess is that the Gateway "existence" must be stored somewhere on Office 365 / Azure, because in my case it was not even installed on my PC but on an other machine, so how does PowerBI know about it still?
And the annoying fact is that we have no way to admin it...
- jmdh
By the way, i overcame the "Can't install" by installing an On Pr"mise gateway, instead of reinstalling a Personal Gateway and it worked for me,
PS as to the screenshots i agree, you have to first create images etc