How to open a support ticket for Power Bi?

[pthapa]

Hello All,

1. Does anyone know what information do I need to open a support ticket for power bi related issues and how do I do it?

2. Once ticket is opened from above step, how do the support reach out to me?

Any information will be helpful.

Thanks

pthapa

[pthapa]

I saw there was another thread that already has the answer to my question.

Here is the link:

https://community.fabric.microsoft.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/...
Thanks

[lbendlin · Accepted solution]

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

Pro ticket response time varies depending on your company's support contract.  First level support is a Microsoft partner who will contact you according to your stated preferences (phone/email) and will arrange for the initial triage call.