Forum Discussion
Post PatronHow to open a support ticket for Power Bi?
Hello All,
1. Does anyone know what information do I need to open a support ticket for power bi related issues and how do I do it?
2. Once ticket is opened from above step, how do the support reach out to me?
Any information will be helpful.
Thanks
pthapa
If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .Pro ticket response time varies depending on your company's support contract. First level support is a Microsoft partner who will contact you according to your stated preferences (phone/email) and will arrange for the initial triage call.
2 Replies
- lbendlin
Super User
If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .Pro ticket response time varies depending on your company's support contract. First level support is a Microsoft partner who will contact you according to your stated preferences (phone/email) and will arrange for the initial triage call.
pthapaI saw there was another thread that already has the answer to my question.
Here is the link: