How to distribute reports using on-premises data gateway

[Anonymous]

I'm new to PBI and still learning the ropes, so I hope someone will be able to help me out with this one.

I have a few reports, each with their own connetction to a .bk of a database from which I need to get data. Said reports will reside in a Premium workspace, which will be accessible to members of the client's organization.

The on-premise data gateway has been installed on the client's DB server and I do have an IP address, a user, a password, the name of the gateway and the recovery key.
I am however unable to connect to the DB, as everytime I try it just tells me the server is unreachable.
Could someone guide me on how to go about this? Do I need a VPN?

[Anonymous · Accepted solution]

Hi,

A VPN is required to access your client's domain remotely. The client will be sending you details such as what the VPN application is and port information. If VPN access is not possible, a solution may be to go to the customer's office to connect to their network.

If the answer helps please accept the solution 🙂

[Anonymous]

Thank you for your answer,
I must admit I probably did not understand the purpose of on-premises gateway then.
What would they be used for if not to access the data I want?