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Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Hierarchy slicer erroring after today's update

Hi all,   I have several reports that use the hierarchy slicer, which were all working fine for months until today. When you try to filter at any node of the hierarchy slicer, all other visuals err...
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  • jppp's avatar
    jppp
    8 years ago

    Hi Mardin,

     

    The current version should not be giving blank visuals and can be forced to be used by manual clearing the browser cache.

     

     

    -JP

jppp's avatar
jppp
Icon for Continued Contributor rankContinued Contributor
6 years ago

Hi kwu ,

 

There is an issue with the HierarchySlicer and Internet Explorer and a fix is comming.

Please use another browser (Chrome, Firefox or Edge) as a workaround.

 

Thanks, Jan Pieter

kwu's avatar
kwu
Frequent Visitor
6 years ago

Hi jppp ,

 

Same problem happens again today. The hierarchy slicer went blank in IE11 again. Any idea what happened? Will a fix be implemented soon? unfortunately, users in our company are using IE11 as the official browser here. Thanks.

 

 

  • G_R's avatar
    G_R
    Icon for Advocate I rankAdvocate I
    6 years ago

    I can also confirm on IE11 the Hierarchy slicer is blank again.  Thought this was fixed not that long ago.  Works fine on Chrome.

    • jppp's avatar
      jppp
      Icon for Continued Contributor rankContinued Contributor
      6 years ago

      Accidentally a wrong version of the HierarchySlicer has been released by Microsoft which is causing this behavior, but now the correct working version is available again.

       

      -JP

      • kwu's avatar
        kwu
        Frequent Visitor
        6 years ago

        Hi jppp ,

         

        The hierarchy slicer is back to normal now. Thanks.