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Helper III
Helper III

Heat Map not Working on Service

Dear All,


For Two days, Heat map is not working on Service.

On Desktop it is working fine. Starting publishing on the Service a few weeks ago we had no issue.

Since this morning the map is not showing anyting anymore, only the world map with no data (no point, no area). On desktop it remains fine


Did you guys experienced the same issue ? How can we manage this ?





Situation was dealed with Power BI Premium support.

I do not know the rootcause as of know. We will no more later



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Community Support
Community Support

HI @Olenard,

What version of heat map visual are you worked? Which data region your power bi service datasets hosted? Can you please share more detail to help us clarify your scenario?

How to Get Your Question Answered Quickly


Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.



Situation was dealed with Power BI Premium support.

I do not know the rootcause as of know. We will no more later



Not applicable

Hi @Olenard 


I can't be of any help, but just to say that I am also experiencing this issue.


Here is an example. I am using the standard "Map" visual in Power BI Desktop. The top map has "heat map" enabled, the bottom map does not.








When will there be a fix for this?





Super User
Super User

Hi @Olenard ,


You might try to re-download the visual (just to make sure you have the latest version) and if it still doesn't work, you should probably get in contact with the creator of the visual to see if they know of anything.


I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!

Did I answer your question? Mark my post as a solution!

Proud to be a Datanaut!
Private message me for consulting or training needs.



this is the standard version of the Visual (the one in default visualization). I cannot reload it.

Please consider this is the Map visual, heat map activate, that does not autozoom either apply the filter from the page immediatly



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