Header Design Different for Other Users

[barcafan]

Hello, I've noticed that the header design is not consistent for our users, on Power BI Service. Especially when viewing our app in the web browser.

Some of our users including myself see this:

Others see this:

For reference, we don't see any differences between Microsoft Edge and Chrome, so I'm not certain that the browser being used has any effect.

Are other users experiencing this? Anyone found a way to resolve this?

Any help is appreciated.

Thank you!

[v-tangjie-msft · Accepted solution]

Hi @barcafan ,

Did the organization administrator customize the branding?

Follow these steps to return the look of Power BI to the default settings:

1. Sign in to the Power BI service as a Power BI administrator.
2. From the navigation bar, select Settings > Admin portal > Custom branding.
3. Select Remove custom branding, then select Publish to go back to the Power BI default look.

Please refer to the following documents for more information.

Announcing custom branding for your organization | Microsoft Power BI Blog | Microsoft Power BI

Add custom branding to the Power BI service - Power BI | Microsoft Learn

Best Regards,

Neeko Tang

If this post  helps, then please consider Accept it as the solution  to help the other members find it more quickly. 

[barcafan]

Thanks for responding Neeko. I don't have Power BI administrator rights, so I've asked someone in my team to try and see if they can see the settings you described.

Will update once I have more information.

Thank you!

[v-tangjie-msft]

Hi @barcafan ,

Has your problem been solved? If the problem has been solved you can mark the reply for the standard answer to help the other members find it more quickly. If not, please point it out. Thanks in advance.

Best Regards,

Neeko Tang

If this post  helps, then please consider Accept it as the solution  to help the other members find it more quickly.