Forum Discussion
Helper IHas there been an outage today? 'Cannot load Model'
Hi M_OConnor ,
What is connection mode of this dataset, Import, Direct Query or Live Connection? We notice that this dataset is using a On-Premises Data Gateway, Have you checked the status of gateway which is used by this dataset in the "Manage Gateway" of Power BI Service? The credential of this data source is configured under gateway (does not mean the account which sign in Power BI Service).
Best regards,
Community SupportHi M_OConnor ,
Could you please check if the valid status of credential configured under "Manage Gateway" - "Data source", by using Power BI Desktop ,SSMS or other official tools? Does this dataset map to the correct data source of gateway? What is the last time the scheduled refresh can work? Please also check if the gateway is running?
Best regards,
Helper IHi v-lid-msft, thanks for your reply.
For some reason, my DESKTOP version suddenly works again. So that's good news. Issue is that the suite report is still having the same "Cannot Load Data Model" error coming up.
With desktop working, I've refreshed the data (which worked, so connections to that data is fine). I've then re-published.
This also doesn't fix the issue on the server.
So in regards to what you've suggested, I've gone to my data connections in the Desktop report. This shows the connection - and it seems fine. As mentioned, I refreshed it, and it updated the data. I then go onto the suite (using the exact same user) and it gives me the "Cannot Load Data Model" message.
Is there anything I should look for speciically in the sutie that might be different than in Desktop?
- v-lid-msft
Hi M_OConnor ,
What is connection mode of this dataset, Import, Direct Query or Live Connection? We notice that this dataset is using a On-Premises Data Gateway, Have you checked the status of gateway which is used by this dataset in the "Manage Gateway" of Power BI Service? The credential of this data source is configured under gateway (does not mean the account which sign in Power BI Service).
Best regards, - v-lid-msft
Hi M_OConnor ,
Does this issue have been resolved?Could you please provide more details about it If it still not be resolved? Please don't contain any Confidential Information or Real data in your reply.
Best regards,- M_OConnor
v-lid-msft Hi there. Sorry for the delay. I was on annual leave! I can say (without sharing confidentials) that your last post identified where we needed to look to determine the issue. It was to do with the gateway. After restarting the gateway, this resolved the issue. Thanks!