Forum Discussion
HUGE problem when publishing a report
We were getting the same issue this morning, and also our schedules were also timing out.
Just noticed that the schedules have started working again in the last 10 minutes.
The issues is rolling down hill. We are affected now as well. I have submitted a ticket. Have you submitted a ticket yet?
- MP_12310 years agoMicrosoft Employee
actually no because i had to delete the report from service and published again and it worked
but i think other report is having the same issue right now
where to submit the ticket?
thanks
- MP_12310 years agoMicrosoft Employee
happend to me again....
the problem is that pbi is publishing the report but said it was unsucceeded.
then, in the pbi service it sometimes showing the new version of the report, sometimes old one.
i think this is very severe problem in this version of power bi....
i don'n know what to do with this problem
- kcantor10 years agoCommunity Champion
From the App select the ? at the top and choose get help. It is at the bottom of that page. Submit a basic ticket.
I have submitted one already but the more tickets they receive allows them to understand the scope of the issue.
- MP_12310 years agoMicrosoft Employee
this is my error.. no question mark but i sent a frown a few times..
- kcantor10 years agoCommunity Champion
Anonymous I am impressed by the speed at which you received a response. I have yet to hear back from them.
- doug3d10 years agoNew Member
I did too and proper service came back on Tuesday.
Thanks for the quick response, Microsoft.
- MP_12310 years agoMicrosoft Employee
thanks!
- Anonymous10 years agoNot applicable
kcantor What type of ticket did you open? Since the only way to see the Power BI admin settings in our tenant is to be an O365 admin - I got IT to grant me the perm, so I have access to create O365 Service tickets - which I believe are the paid (premier support level) or something to that effect. Usually response time is really good with those, but the speed this response was impressive.
- MP_12310 years agoMicrosoft Employee
i opened on the Microsoft IT service portal
Inc1864017
- kcantor10 years agoCommunity Champion
Unfortunately, our IT team is not that sharing or quick. I have submitted a basic ticket while waiting for our admin team to submit something more substantial.
Glad they are aware, perhaps it will be resolved soon.
I do wish there was another option for pro users but until our IT team gets with the program, we do what we can.
- WESTi10 years agoHelper I
I had the exact same issue the other day, it started happening after I went to print from the uploaded report using the online service. I was selecting print options and it kept saying loading so I hit print anyway and then nothing happened. From that point forward the report wouldn't reupload from PowerBi desktop nor would the existing online version refresh (kept throwing an error).
After an hour of trying I went and tried to print it again using the online report and this time it printed. From this point the desktop version started uploading the report again no problem and began refreshing without issue as well.
Bizarre, as I would imagine the print command is a browser based function, but perhaps it was something to do with the options I was selecting; simplify page and remove headers etc. Perhaps these execute a command to the PowerBi service to render print options.
Interested to see if anyone else had printed just prior to getting any of these issues?
- kcantor10 years agoCommunity Champion
On our end, this seems to be working again. Hopefully everyone will start seeing this corrected.
- MP_12310 years agoMicrosoft Employee
i don't think the problem is solved...
when i click on publish it still loading for hours.
can someone confirm that it was solved?
thanks
- MP_12310 years agoMicrosoft Employee
loading for mor that one hour and then said im not signing in...
can someone please help?
this is a critical problem