Forum Discussion

belivin's avatar
belivin
New Member
6 months ago

HELP PLEASE

I cant login to my power bi because my authenticator app was on my phone which was stolen
Natarajan_M's avatar
Natarajan_M
Super User
6 months ago

Hi belivin ,

Log in into the Microsoft account portal and configure the new authentication method and delete the existing one 

https://account.microsoft.com/security

go to My Accounts -> Security info ->Add sign in -> Auth 


For more details please check the below thread : 
https://community.fabric.microsoft.com/t5/Desktop/I-forgot-my-password-and-lost-the-device-with-the-authenticator/m-p/3517030#M1161850


Thanks,
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Please mark it as the correct solution. It helps other community members find their way faster

  • v-menakakota's avatar
    v-menakakota
    Community Support
    6 months ago

    Hi belivin ,

    Thanks for reaching out to the Microsoft fabric community forum. 

     

    I would also take a moment to thank  Natarajan_M  , for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.

    I hope the above details help you fix the issue. If you still have any questions or need more help, feel free to reach out. We’re always here to support you .

     

     

    Best Regards, 
    Community Support Team