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AleSota's avatar
AleSota
Frequent Visitor
1 year ago
Solved

Guest user Pro license not recognised

Hi, 

 

My Pro license is not getting recognised when I switch tenants. 

I have a Pro License in my own tenant, and according to what I read, I should be able to bring my own license to other tenants where I'm invited as guest user. This was the case until recently, but now it looks like a have a 'Free' license when I switch to another tenants. So, I can't see any content even though I'm suppose to. 

What can be going wrong?

 

Thank you.

 

Need Help
  • GilbertQ's avatar
    GilbertQ
    1 year ago

    Hi AleSota 

     

    This often happens when they assign a power bi free license in the guest tenant. Ask them to remove your free license in the guest tenant and log in again, and it should use your pro license.

6 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    1 year ago

    Hi AleSota 

     

    This often happens when they assign a power bi free license in the guest tenant. Ask them to remove your free license in the guest tenant and log in again, and it should use your pro license.

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi AleSota 
    I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.
    Thank you.

  • SaiTejaTalasila's avatar
    SaiTejaTalasila
    Icon for Super User rankSuper User
    1 year ago

    Hi AleSota ,

     

    May be the free licencse won't work with azure entra sync with other tenants.

     

    Thanks,

    Sai Teja 

  • Poojara_D12's avatar
    Poojara_D12
    Icon for Super User rankSuper User
    1 year ago

    Hi AleSota 

    If you’re a guest user in other tenants but now see a Free license and can’t access content, it means those tenants aren’t assigning you a Power BI Pro license anymore. Power BI Pro or Premium access is required to view shared reports. Licenses don’t carry over between tenants, so you need the tenant admin to assign you a Pro license or give access via a Premium workspace. Changes in tenant policies or permissions are usually why this happens.

     

    • GilbertQ's avatar
      GilbertQ
      Icon for Super User rankSuper User
      1 year ago

      Hi Poojara_D12 

       

      As far as I am aware the licenses are valid across tenants. I have not seen anything in the documentation that says that this is no longer the case.

       

      As I mentioned what I have seen happen in the past is that in the guest tenant, the guest user account has already been assigned a Power BI Free license. Which causes the issue described.

       

      Once the guest account has the Power BI Free license removed, it will then start working.

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi AleSota 

    May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

    Thank you.