Guest/External users unable to access Power BI app

[fco_toray]

Some external/guest users cannot access a Power BI App I published.  I already granted access to the external/guest users but some are having issues accessing it.  They get the error message below.  Please help!

[v-zhouwen-msft]

Hi Kaviraj11 ,thanks for the quick reply, I'll add more.

Hi fco_toray ,

Regarding your issue, please check if the users who are unable to access have been assigned to a group with access permissions. Verify if the external user has the appropriate Power BI license. Delete and recreate the audience.

Best Regards,
Wenbin Zhou

[Kaviraj11]

There could be a couple of reason:

Let's go step by step, could you verify "Enable External User Invitations:" Ensure that the “Invite external users to your organization” setting is enabled in the Power BI admin portal