Forum Discussion

ThalesFerraz's avatar
ThalesFerraz
Icon for Kudo Commander rankKudo Commander
10 years ago
Solved

Graphics don't refresh on Power BI Online

Hello There,   Because the graphics don't refresh on Power BI Online? See the image below:      
Need Help
  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    10 years ago

    Hi ThalesFerraz,

     

    From the error, it shows that the credential passed to access data source doesn't have permission so that you are not able to retrieve the data. And you mentioned

     

    "4. Check if the dataset needs gateway, and make sure the gateway is working.

    The gateway is working on."

     

    Do you mean you are using the gateway to build communication between Power BI Service and data source? If that is a case, please check which gateway is used, and find which credential is passed to access data source. Also you can use the Fiddler to monitor the traffic.

     

    Best Regards,
    Qiuyun Yu

ThalesFerraz's avatar
ThalesFerraz
Icon for Kudo Commander rankKudo Commander
10 years ago

Hello v-qiuyu-msft,

 

Thx for ask.

 

1. Check if the author who created this report can see all data in those visuals now. Make sure the dashboard and report are fine in his Power BI Service site.

The author can see data normally.

 

2. How did the author share it with you, shared the dashboard or created a content pack?

He create a workspace group and share with me.

 

3. Was the web data is public, or need credentials to access those data?

This webservice can't need credentials and not public. This webservice works locally.

 

4. Check if the dataset needs gateway, and make sure the gateway is working.

The gateway is working on.

 

5. Click the See Details in the visual to see if there is any useful information.

I can't answer now. This is weird. It is currently working, but throughout the day for work stop.

 

 

 

ThalesFerraz's avatar
ThalesFerraz
Icon for Kudo Commander rankKudo Commander
10 years ago

Hi v-qiuyu-msft and ankitpatira,

 

The error happened yesterday in afternoon again and persists in this morning.

 

 

 

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Icon for Community Support rankCommunity Support
    10 years ago

    Hi ThalesFerraz,

     

    From the error, it shows that the credential passed to access data source doesn't have permission so that you are not able to retrieve the data. And you mentioned

     

    "4. Check if the dataset needs gateway, and make sure the gateway is working.

    The gateway is working on."

     

    Do you mean you are using the gateway to build communication between Power BI Service and data source? If that is a case, please check which gateway is used, and find which credential is passed to access data source. Also you can use the Fiddler to monitor the traffic.

     

    Best Regards,
    Qiuyun Yu