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lakshmi9228's avatar
lakshmi9228
Helper III
8 years ago

Got this error while loading the data in the dashboard.

Couldn't load the schema for the database model
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID7ad43ca6-fcaf-42cd-9641-af943255560e
Request ID43328c67-bd54-e145-0fee-d15a70e8c5bd
Correlation ID1a9a1d78-ae79-b866-4205-659aabae57ba
TimeMon Jun 25 2018 12:35:38 GMT-0500 (Central Daylight Time)
Version13.0.5702.156
Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net
Need Help

1 Reply

  • v-yulgu-msft's avatar
    v-yulgu-msft
    Microsoft Employee
    8 years ago

    Hi lakshmi9228,

     

    This could happen if the data source was removed, renamed, moved, offline, or permissions have changed. Check that the source is still in the location we are pointing to and you still have permission to access it.  There is an article about troubleshooting such a similar error for your reference.

     

    Besides, what is your data source? What operation you take that caused this error? Did you share a dashboard with free license user?

     

    Regards,

    Yuliana Gu