Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago

GoogleAnalytics refreshing error

For the past few months we are increasingly getting errors on dashobards that have connections to Google Analytics.   The error is the following:   GoogleAnalytics failed to get the response: 'Th...
Need Help
GilbertQ's avatar
GilbertQ
Super User
4 years ago

Hi Anonymous 

 

Can you confirm you have got the latest version of the Gateway installed?

 

Also that the Gateway has a fast internet connection to get the data from the Google API?

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi @GilbertQ! The gateway is installed in our IT department so I cannot confirm that myself, but I know that is up to date and doesn't seem to have a problem.

    • GilbertQ's avatar
      GilbertQ
      Super User
      4 years ago

      Thanks Anonymous 

       

      I would suggest just making sure.