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siliconbiztech's avatar
siliconbiztech
New Member
9 years ago
Solved

Getting this error when connecting Mailchimp please help

    We couldn't import data from MailChimp   There was an error when processing the data in the dataset. Please try again later or contact support. If you contact support, please provide these ...
Need Help
  • v-ljerr-msft's avatar
    v-ljerr-msft
    9 years ago

    Hi siliconbiztech,

     

    The same issue has already reported by others on Power BI Issues forum here. And the issue appeared to be a problem on MailChimp End. 

    The team have looked into some traces provided by some other users who have the same problem. They suggest you to contact [email protected] for help, you need to work with Mailchimp support to understand why Mailchimp is returning a 500/503 for this customers data

    Following is a response from MailChimp support for one of the users.

    Laura (MailChimp)
    Feb 10, 1:17 PM EST

    Hi Mark,

    Thanks for following up with this. This time I was able to get some information from the API , and it looks like the issue is actually something on our end. To be totally transparent, I am not sure exactly where the issue lies, but it appears to be related to unsubscribers of a particular campaign. I went ahead and passed these details to our developers so they can do some investigating. While I'm not able to provide a timeframe for the fix, you're welcome to check in any time with ticket ID 1668389 about our progress.

    Again, thank you so much for your patience while we work on this.
    Thank You,
    Laura


     

    Regards

v-ljerr-msft's avatar
v-ljerr-msft
Microsoft Employee
9 years ago

Hi siliconbiztech,

 

The same issue has already reported by others on Power BI Issues forum here. And the issue appeared to be a problem on MailChimp End. 

The team have looked into some traces provided by some other users who have the same problem. They suggest you to contact [email protected] for help, you need to work with Mailchimp support to understand why Mailchimp is returning a 500/503 for this customers data

Following is a response from MailChimp support for one of the users.

Laura (MailChimp)
Feb 10, 1:17 PM EST

Hi Mark,

Thanks for following up with this. This time I was able to get some information from the API , and it looks like the issue is actually something on our end. To be totally transparent, I am not sure exactly where the issue lies, but it appears to be related to unsubscribers of a particular campaign. I went ahead and passed these details to our developers so they can do some investigating. While I'm not able to provide a timeframe for the fix, you're welcome to check in any time with ticket ID 1668389 about our progress.

Again, thank you so much for your patience while we work on this.
Thank You,
Laura


 

Regards