Getting error when add a distribution list to the email subscription

[ivy8252003]

Hi,

I got this error when I tried to add a distribution list to the email subscription.

The report is located in a premium capacity workspace though.

Thanks for the help!

[v-jianpeng-msft · Accepted solution]

hi, @ivy8252003 

I'm happy to answer your questions. This is clearly stated in the official documentation：

Please check whether the user you need to subscribe has logged in to the Power BI service. If the user has not logged in to the Power BI service even once, the subscription will not be possible. You can view the third link of my post with the same issue.

Document: Email subscriptions for reports and dashboards in the Power BI service - Power BI | Microsoft Learn

Posts with the same issue:

https://community.fabric.microsoft.com/t5/Service/Cannot-add-Distribution-List-to-Subscription-of-Pr...

https://community.fabric.microsoft.com/t5/Service/You-cannot-subscribe-free-users-or-groups-from-a-N...

https://community.fabric.microsoft.com/t5/Service/You-cannot-subscribe-free-users-or-groups-from-a-N...

If the above suggestions help you, that would be great.

How to Get Your Question Answered Quickly

If it does not help, please provide more details with your desired output and pbix file without privacy information (or some sample data) .

Best Regards

Jianpeng Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[ivy8252003]

Hi Jianpeng,

Thanks for your reply. It could be that the user has never been logged into PBI service. 

However, I don't think it should stop them from receiving the email subscription. 

Thanks,

Ivy

[GilbertQ]

Hi @ivy8252003 

Is it possible to have a look at the underlying data set for your paginated report? Just to confirm that it is actually being hosted in premium capacity

[ivy8252003]

Hi Gilbert,

Yes, the underlying dataset is in the same workspace (premium capacity) as the report.

Best,

Ivy