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Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Getting DMTS_InvalidTenantKeyId when creating any new Gateway Data Source Connection

Hello,   When adding a new Gateway Data Source Connection, I'm getting an error code of DMTS_InvalidTenantKeyId.   I have a support request open. Googling the error code produces no results. I'll...
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  • fsim's avatar
    fsim
    5 years ago

    email I recieved from the support 1h ago:

    Upon checking further from my end, we can see the similar cases from our most valued customer like you and I already escalated this case to our Product group team.

    We got an update that these types of failures only be seen while creating a data source using gateways that got tenant migrated and also I checked with them and asked for ETA and they updated us current ETA for the fix will get deployed in end of next week.

    Also we have a workaround till that time, this issue will happen only for a gateways that don’t have a TenantKey. So it’s better if you can add a new gateway then you can create data sources for that gateway.

Anonymous's avatar
Anonymous
Not applicable
5 years ago

This is the most info I've seen yet, thanks for sharing. 

I can confirm the service account we're using is not disabled / locked out / expired, but I can certainly change the credential used to run the service and then change it back.

Thanks for the suggestion.

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Also make sure your gateway version is upgraded too.