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Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Getting DMTS_InvalidTenantKeyId when creating any new Gateway Data Source Connection

Hello,   When adding a new Gateway Data Source Connection, I'm getting an error code of DMTS_InvalidTenantKeyId.   I have a support request open. Googling the error code produces no results. I'll...
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  • fsim's avatar
    fsim
    5 years ago

    email I recieved from the support 1h ago:

    Upon checking further from my end, we can see the similar cases from our most valued customer like you and I already escalated this case to our Product group team.

    We got an update that these types of failures only be seen while creating a data source using gateways that got tenant migrated and also I checked with them and asked for ETA and they updated us current ETA for the fix will get deployed in end of next week.

    Also we have a workaround till that time, this issue will happen only for a gateways that don’t have a TenantKey. So it’s better if you can add a new gateway then you can create data sources for that gateway.

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Ok, got the answer.

This is not any error happening on your side. It's the product bug from Microsoft side and currently they are working on it. ETA is not available but expected to get resolved soon.

 

There is not troubleshooting from the users end since it's not the issue from the user side.