Forum Discussion
Getting DMTS_InvalidTenantKeyId when creating any new Gateway Data Source Connection
email I recieved from the support 1h ago:
Upon checking further from my end, we can see the similar cases from our most valued customer like you and I already escalated this case to our Product group team.
We got an update that these types of failures only be seen while creating a data source using gateways that got tenant migrated and also I checked with them and asked for ETA and they updated us current ETA for the fix will get deployed in end of next week.
Also we have a workaround till that time, this issue will happen only for a gateways that don’t have a TenantKey. So it’s better if you can add a new gateway then you can create data sources for that gateway.
We are getting the same issue when creating new PBI gateways - see log output below
*Note - existing gateways work without issues using the same config
Unable to connect: We encountered an error while trying to connect to . Details: ""Hide details
Activity ID: c4309f65-b612-4afd-ba94-10d3e19e94da
Request ID: b0baa622-aa14-8e26-cf4e-432c9c03f3c3
Cluster URI: https://wabi-west-us-b-primary-redirect.analysis.windows.net/
Status code: 500
Error Code: DMTS_InvalidTenantKeyId
Time: Wed May 12 2021 22:07:11 GMT+0100 (British Summer Time)
Service version: 13.0.16039.63
Client version: 2105.1.06040-train
We have tried the fix suggested by Microsoft to clear global permissions locally on the PBI reports, then republish. This has not fixed the issue
What a strange troubleshooting step, seems like a waste of time and potential for errors / service interruption for reporting customers.