Gateway

[sonalism]

I want to refresh the data in powerbi service but its showing error related to powerbi gateway,not able to do schedule refresh also

[v-yangliu-msft]

Hi  @sonalism ,

You can check the following:

1. Is your gateway up to date, if not, you can download the latest version of the gateway from the link below:

Update an on-premises data gateway | Microsoft Learn

2. Check network connectivity: ensure that there are no network issues or firewall restrictions preventing the gateway from connecting to the data source.

Troubleshoot the on-premises data gateway | Microsoft Learn

3. Verify data source credentials: Make sure that the credentials used to connect to the data source are correct and have not expired. You can update the credentials in the gateway settings.

4. You can check that the service account running the gateway has read access to the data source and that the credentials for Power BI Service match the credentials on Power BI Desktop.

You can also check common gateway related errors and solutions in the link below:

Troubleshoot gateways - Power BI | Microsoft Learn

If you still have problems, you can provide detailed gateway error information and we can help you better.

This is the related document, you can view this content:

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[collinq]

Hi @sonalism ,

I don't believe that you have enough information in this statement for us to know what the issue is that you are encountering or at what level this issue resides.  Can you please rewrite your request with the actual issue and maybe even a screenshot?