Forum Discussion
Gateway problem
Sorry to take my time to answer, it happened the following:
Revised the gateway of the client and he installed correctly but assigned the control to an admin account of another tenant of his enterprises (both account emails looked almost the same).
So what seemed was, that sharing the gateway between accounts of different tenants did not work well. I reinstalled from 0 the gateway with the correct admin account of the desired tenant and it just worked.
Thank collinq for your time, I took care of what you said, this one was one of those mistakes that are so hard to find out, as it does not pop out an error message.
Hi Osky ,
Can you confirm that you have installed the standard and not the personal gateway on that server?
And. to clarify, are you trying to share the entire gateway or just the data source with the second person? The gateway will appear in the second column and that is where we would expect the user to appear. Like this:
Sorry to take my time to answer, it happened the following:
Revised the gateway of the client and he installed correctly but assigned the control to an admin account of another tenant of his enterprises (both account emails looked almost the same).
So what seemed was, that sharing the gateway between accounts of different tenants did not work well. I reinstalled from 0 the gateway with the correct admin account of the desired tenant and it just worked.
Thank collinq for your time, I took care of what you said, this one was one of those mistakes that are so hard to find out, as it does not pop out an error message.