Gateway offline, why?

[ovonel]

Hi, my issue is fixed, but I am trying to prevent it in the future...

Issue:

My gateway appeared offline:

Details:

I checked the server, and it was running fine:

I had all my reports down for several minutes… Didn't know what to do... I restarted the service and everything magically works now… how can I prevent this issue from happening in the future?

[Idrissshatila · Accepted solution]

Hello @ovonel ,

the server that has the gateway or the pc that has the gateway should be online always. 

[v-heq-msft]

Hi @ovonel 

Thanks for @R1k91 , @Idrissshatila  reply.
Here is what I need to add.
First, regularly check the performance of your gateway and look at its logs for any unusual activity or errors. This can help you identify and resolve issues before they lead to downtime.
Second, in Power BI, you can set up alerts to notify you if a scheduled refresh fails. This can help you quickly resolve any issues with your gateway or data source credentials.
Finally, make sure the gateway is configured to meet your network requirements, including firewall and proxy settings. Incorrect configurations can lead to connectivity issues.
You can refer to the following documents for more information
Troubleshoot gateways - Power BI | Microsoft Learn
On-premises data gateway - Power BI | Microsoft Learn
Sending refresh notifications to others | Microsoft Power BI Blog | Microsoft Power BI

Best regards,

Albert He

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

[R1k91 · Accepted solution]

consider to keep the gateway updated. that version is almost 3 years old.

[Idrissshatila · Accepted solution]

Hello @ovonel ,

the server that has the gateway or the pc that has the gateway should be online always.