Forum Discussion

reymalave's avatar
reymalave
Helper I
7 years ago

Gateway not working correctly

Hi guys,          Today I was trying to configure a schedule refresh for a data set with my on-premises gateway. To my surprise the gateway connection is "not configured correctly". Taking a closer...
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kcantor's avatar
kcantor
Community Champion
7 years ago

Check in query editor as the source may not be set to load and thus may not appear in the datamodel.

You can open query editor in your data model, expand out the query pane on the left side. If you see it there, great! Delete it and you are done. If you do not see it there, you will need to check each query in your model either by clicking into the advanced editor or the gear by the first step in the query where the source is connected to. One of those should have your misbehaving connection.

You are receiving this error because your data model is telling your gateway that this connection exists somewhere within the model. 

reymalave's avatar
reymalave
Helper I
7 years ago

Hi kcantor  GilbertQ ,

 

Thanks for your responses. The first thing I did was to check the query and could not find anything. I elevated this issue to customer support. They will be remotely conecting to my computer to see what is actually going on.

 

 

  • kcantor's avatar
    kcantor
    Community Champion
    7 years ago

    reymalave 

    Microsoft is very helpful once a ticket is filed. Good luck. Also, please stop back by and post the solution here if you have time. Perhaps your solution will help others in the future.