Forum Discussion
Gateway not visible for all users
Microsoft Support came back to us the next day , but the issue was mysteriously solved in the meantime.
After hours of waiting, I got my error message, unfortunately, not too entlightning:
EUhlich, have you tried with another admin user? Luckily, we could fix it through another user's account who alsa was an admin of the gateway, otherwise it would be a real disaster, as many reports are very important and used by a lot of people in Direct Query mode...
Still, I worry, because I do not know what it has been
Glad to hear you were able to "fix" it!
What exactly do you mean? So, another admin user opened the Dataset's Settings and then it all worked again?
First of all, another admin user went to open the on-premises Gateway App on the server, and logged in there with his Email address. Then , the screen "your gateway is online" appeared.
Then he was able to see the gateway in the dataset settings.
Still, when I do the same (having the same rights and even more than that), it does not work, and I get errors I screenshotet above.
Thanks! We will try this 🙂
In my case, this second user was previously already listed as "gateway admin"