Forum Discussion

D_Lav's avatar
D_Lav
Helper I
11 months ago
Solved

Gateway installation error - Network request returned unexpected errors

Hi!   i have installed standard on-premise gateway on a server and after installation it wants me to sign-in. Here i cant get past the error "Network request returned unexpected error"     ...
Need Help
  • collinq's avatar
    collinq
    11 months ago

    Hi D_Lav ,

    I am wondering if the issue is in DNS policies - perhaps the you do not have a public DNS resolver?  Are you allowing all the possible domains - they should be *.powerbi.com, *.analysis.windows.net or *. servicebus.windows.net.

    OR, do you have some sort of antivirus software that is blocking it?  Either by domain or endpoints?

    Is there a log being built that maybe gives a hint?  That should be at: C:\Users\<GatewayServiceAccount>\AppData\Local\Microsoft\On-premises data gateway\GatewayConfiguratorLogs

    OR, you could just run a network trace with something like Fiddler to see where the block might be occuring.

  • D_Lav's avatar
    D_Lav
    10 months ago

    i think its solved! FOR some reason, DNS was able to resolve all endpoints except api.powerbi.com. So Powerbi.com could be resolved which was weird. It seemed to be on server side so what we (Security person and i) eventually did was to update C:\Windows\System32\drivers\etc - Hosts file with the following, 

     api.powerbi.com
     api.privatelink.analysis.windows.net

     

    After this it worked. 

     

v-pnaroju-msft's avatar
v-pnaroju-msft
Community Support
10 months ago

Thankyou tayloramy and collinqfor your response.

Hi D_Lav,

We appreciate your inquiry through the Microsoft Fabric Community Forum.

We would like to inquire whether have you got the chance to check the solutions provided by tayloramy, collinq to resolve the issue. We hope the information provided helps to clear the query. Should you have any further queries, kindly feel free to contact the Microsoft Fabric community.

Thank you.