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New Member

Gateway error "Cancellation occurred when sending or receiving a request"

Gateway error


  I then tried to manually refresh the dataset via the Gateway and received the error “Cancellation occurred when sending or receiving a request.” I Googled this error and found that other people have the same problem, but I could not find a solution from Microsoft. Since there is not enough detail in the error message, the most common recommendation I saw was to open a ticket with Microsoft Power BI Support.



Error details are below.

Last refresh failed: Fri Feb 09 2018 09:18:08 GMT-0800 (PST)
Cancellation occurred when sending or receiving a request.Hide details (

Cluster URI:

Activity ID:


Request ID:



2018-02-09 17:18:08Z


PowerBI Log files are located here


Thanks in advance for any assistance

New Member

 Fixed.  Problem was a duplication in a Group By Field.

View solution in original post

Frequent Visitor

How do we find what the exact issue is as I am facing similar issue but there is no info as to what the exact cause can be.

And I am trying to add all the tables from my database they are about 400+ tables and I have no way to find which exact table crashed in refresh

Regular Visitor



I am encountered the same issue.


What are some other reasons this could be happening?


Any suggestions?

New Member

 Fixed.  Problem was a duplication in a Group By Field.

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