Forum Discussion
Gateway does not connect to web
Hi FotFly,
Thank you for the update, and no problem, we appreciate your response!
It's notable that the test connection failed but the actual refresh succeeded. This can happen due to temporary DNS or connectivity issues during testing, or because there are differences between test connection validation and actual data refresh, especially when using web connectors with Anonymous authentication.
In these cases, skipping the test connection is an acceptable workaround if you're sure the data source and gateway are set up correctly.
Consider using raw URLs or APIs: If you are currently utilizing Web.Page, it may be beneficial to switch to structured data endpoints such as JSON or CSV APIs.
If the issue continues or you require enhanced control, transitioning to the standard (enterprise) gateway can provide improved support for complex data sources.
Also, please continue to monitor the gateway logs for any runtime errors, particularly if refresh failures reoccur.
Thank you.
Hi there!
Sorry for taking too long to come back to this.
I tried all the steps you suggested but it did not solve the issue. However, I also tried to skip the test connection for the specific datasource and it turns out that the refresh runs on the service without any issues. Not sure why the test connection was failing but not the refresh.
Thank you for the help.
Hi FotFly,
Thank you for the update, and no problem, we appreciate your response!
It's notable that the test connection failed but the actual refresh succeeded. This can happen due to temporary DNS or connectivity issues during testing, or because there are differences between test connection validation and actual data refresh, especially when using web connectors with Anonymous authentication.
In these cases, skipping the test connection is an acceptable workaround if you're sure the data source and gateway are set up correctly.
Consider using raw URLs or APIs: If you are currently utilizing Web.Page, it may be beneficial to switch to structured data endpoints such as JSON or CSV APIs.
If the issue continues or you require enhanced control, transitioning to the standard (enterprise) gateway can provide improved support for complex data sources.
Also, please continue to monitor the gateway logs for any runtime errors, particularly if refresh failures reoccur.
Thank you.