Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Gateway data source setting Error

Hi , I'm encountering an issue with date source setting. When I added one data source in dataset, it shows below error. I'm sure that the username and password is correct, domain/username with passw...
  • Anonymous's avatar
    Anonymous
    6 years ago

    v-easonf-msft , 

     

    Sorry for the late response. This issue has been resolved and thanks for the support from Microsoft team. 

     

    Here is the step which fixed the issue. 

     

    1. change the service account from default PBI service account to local system account.
    2. restart the service in on-premised gateway.
    3. restart the on-premised gateway and re-register your account. Migrate the existing gateway cluster to the new registered gateway.
    4. add the data source to the gateway connection again on cloud.

     

    But I'm not sure about the root cause. At least this issue has been resolved :). 

     

    Thanks!

v-easonf-msft's avatar
v-easonf-msft
Community Support
6 years ago

Hi ,  Anonymous 

Could you please tell me whether your problem has been solved?
If it is,  please add your reply  and mark it as Answered to close this thread.
More people will learn new things here.

Best Regards,
Community Support Team _ Eason

Anonymous's avatar
Anonymous
Not applicable
6 years ago

v-easonf-msft , 

 

Sorry for the late response. This issue has been resolved and thanks for the support from Microsoft team. 

 

Here is the step which fixed the issue. 

 

1. change the service account from default PBI service account to local system account.
2. restart the service in on-premised gateway.
3. restart the on-premised gateway and re-register your account. Migrate the existing gateway cluster to the new registered gateway.
4. add the data source to the gateway connection again on cloud.

 

But I'm not sure about the root cause. At least this issue has been resolved :). 

 

Thanks!