Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Gateway data source setting Error

Hi , I'm encountering an issue with date source setting. When I added one data source in dataset, it shows below error. I'm sure that the username and password is correct, domain/username with passw...
  • Anonymous's avatar
    Anonymous
    6 years ago

    v-easonf-msft , 

     

    Sorry for the late response. This issue has been resolved and thanks for the support from Microsoft team. 

     

    Here is the step which fixed the issue. 

     

    1. change the service account from default PBI service account to local system account.
    2. restart the service in on-premised gateway.
    3. restart the on-premised gateway and re-register your account. Migrate the existing gateway cluster to the new registered gateway.
    4. add the data source to the gateway connection again on cloud.

     

    But I'm not sure about the root cause. At least this issue has been resolved :). 

     

    Thanks!

v-easonf-msft's avatar
v-easonf-msft
Community Support
6 years ago

Hi , Anonymous 

Sorry for security reasons it is difficult to see the hidden password .The credentials are encrypted securely. They use symmetric encryption so that they can't be decrypted in the cloud before they're stored in the cloud. The credentials are sent to the machine that runs the gateway, on-premises, where they're decrypted when the data sources are accessed.

 

If you didn't  not know what your windows username is, and you might not be a domain administrator. You can use the following command from your workstation to find out it for your account ( windows username format: <domain> \ <username > ).

Please note that "\", not "/"

whoami

 

 

Best Regards,
Community Support Team _ Eason

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi, 

 

For more detail, please see below error message from gateway logs. The error is always saying 'The parameter is incorrect'.