Forum Discussion

Sea_and_Anne's avatar
Sea_and_Anne
Helper I
9 years ago

Gateway-appears offline

Hello,
I have a personal gateway installed, but everytime that I try to refresh the data appears the following error:
"we couldn't refresh because your data gateway (Power BI – personal) is offline"
I tried toconnect to the IP and to the name but the command has not responded, which leads it to conclude that the problem is on service and not in the gateway connection...
do you have any suggestion to solve my problem?



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks in advance,

Mariana

Need Help

4 Replies

  • alanhodgson's avatar
    alanhodgson
    Solution Supplier
    9 years ago

    Hey Sea_and_Anne,

     

    Is the PBI Personal Gateway icon in your task bar? If so, click and open it.

     

    Should look something like this:

     

    Personal data gateway

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    9 years ago

    Hi Sea_and_Anne,

     

    As the error stated, the issue is caused by that the personal gateway is not running or accessible. You need to go to the server which hosts the personal gateway, then start the personal gateway, make sure it's running smoothly.

     

     

    Best Regards,
    Qiuyun Yu